Privacy policy

Last updated

This policy explains what we do with your details when you use Garage Door Match to ask for help with a garage door.

Who we are

Garage Door Match is part of , a company registered in England and Wales (company number ). Registered office: . ICO registration number: .

We are the data controller for the details you give us on this website. To contact us about your data, email .

What we collect

• About the job: what you need help with, what the problem is (for repairs), the type of door, how soon you need it, your rough budget and your postcode.
• Your message to the garage door company, which we write for you from your answers and you can change.
• Photos of your door, if you choose to add them.
• Your contact details: first name, mobile number and (if you give it) email address.
• A record of your consent: the wording you agreed to and when.
• Technical information: such as which advert you came from, collected through the Meta (Facebook) pixel and similar tools, so we can see which adverts work.

How we use it

• To match you with a local company. We pass your message and contact details (first name and mobile number) to one garage door company near you, who will contact you about the job. We only send it after your mobile number has been checked with a text code. If they can't help, we may pass it to one other local company. We never share your request with multiple companies at once. We do this because you asked us to and gave your consent.
• To check your mobile number. We text you a one-time code so we know the request is genuine.
• To follow up about your request, for example to check a company got in touch, or to find you another company if the first couldn't help. This is in our legitimate interest in running the service properly.
• To measure and improve our adverts, using the Meta pixel.

We don't sell your details, and we don't send your request to a list of companies.

Who else sees it

• The one local garage door company we match you with, who receives your message, first name and mobile number (and, if they can't help, one other local company). Once they have your details, they are responsible for how they use them.
• Service providers who help us run the website and our systems: HighLevel (our customer database and text messaging), Vercel (website hosting), postcodes.io (postcode lookup) and Meta Platforms (advert measurement). Some of these process data outside the UK, under safeguards such as the UK International Data Transfer Addendum.

How long we keep it

We keep your request for up to 24 months after we last had contact with you, so we can deal with any follow-up or complaint, unless you ask us to delete it sooner.

Your rights

You can ask to see the details we hold about you, ask us to correct or delete them, or object to how we use them. You can withdraw your consent at any time by contacting us (email ). If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website uses the Meta pixel, which sets cookies so we can measure which adverts lead to requests. You can block cookies in your browser settings, and manage how Meta uses your data in your Facebook or Instagram ad settings.